bdgames Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services on the bdgames platform. When you use the bdgames website, create an account or use any of our services, you are considered to have accepted the terms of this policy.

bdgames places the highest priority on the digital security of users in Bangladesh. We follow established international data protection standards and never sell your information to third parties. For full details on all terms related to using this platform, please read our Terms and Conditions.

This policy has been prepared in Bengali for users in Bangladesh. In case of any ambiguity, the Bengali version shall be considered final.

2 What Information We Collect

bdgames collects different types of information in different situations. The types of information are described below:

2.1 Information You Provide Directly

The information you provide yourself when registering an account includes:

Full name and date of birth
Mobile number and email address
National ID or passport number (for identity verification)
Payment account details (bKash, Nagad, Rocket, Upay)
Your chosen username and password

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

IP address and device identification details
Browser type and operating system
Login time, session length and usage patterns
Information collected through cookies and similar technologies
Transaction history and betting activity

2.3 Information Received from Third Parties

In some cases we may receive information from legitimate sources, such as payment processors or identity verification services. This information is used only to ensure security and prevent fraud.

3 Purpose of Information Use

bdgames uses collected information for specific and limited purposes:

3.1 Service Operation

Creating, managing and securing accounts
Processing deposits and withdrawals
Managing gaming activity and determining results
Providing information on bonuses and promotions

3.2 Security and Legal Obligations

Preventing unauthorised access to accounts
Detecting and preventing fraudulent activity
Preventing the creation of multiple accounts
Fulfilling legal obligations

3.3 Improving User Experience

Providing a personalised gaming experience
Informing users about relevant offers and promotions
Improving the technical quality of the platform
Providing support via live chat and email

4 Policy on Sharing Information

bdgames does not sell your personal information to third parties. However, information may be shared in limited circumstances:

4.1 Service Partners

Necessary information may be shared with trusted partners for payment processing, identity verification and technology services. These partners operate under strict confidentiality agreements and may not use the information they receive for any other purpose.

4.2 Legal Requirements

Information may be provided to authorities in the case of a court order, lawful investigation or legal obligation. In such situations we provide only the minimum information required.

4.3 Business Transfer

In the event of a business restructuring or merger, user information may be transferred to the new entity. We will notify users in advance if this happens.

5 Information Security Measures

To ensure the security of your information, bdgames has put in place multiple technical and procedural measures:

5.1 Encryption

All data exchanged between your browser and our servers is secured through SSL encryption technology. Sensitive data including payment information is always stored in encrypted form.

5.2 Access Controls

Only authorised staff can access information, and only to the extent necessary. All access is logged and audited.

5.3 Periodic Audits

Our security measures are kept up to date through regular security testing and vulnerability assessments.

5.4 Response to Data Breaches

If a data breach occurs, we will notify affected users as quickly as possible and take prompt action to limit any damage.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the bdgames platform. They are used mainly for three purposes:

6.1 Essential Cookies

These cookies are necessary for maintaining login status, managing sessions and keeping the platform secure. Disabling them may cause the platform to not function properly.

6.2 Functional Cookies

These cookies are used to save your preferences, language settings and personalised experience. They restore the same settings on each of your visits.

6.3 Analytics Cookies

These cookies are used to analyse usage patterns on the platform and help improve the quality of the service. Information collected this way is aggregated and anonymous.

You can manage cookies by changing your browser settings, though this may affect the quality of some services.

7 Information Retention Period

bdgames retains user information for as long as it is needed. Specific periods are as follows:

While the account is active: All information necessary for providing the service is retained.
After account closure: Certain information may be kept for a specified period for legal obligations, dispute resolution and fraud prevention.
Transaction information: Records of financial transactions may be retained for an extended period in accordance with applicable law.

After the specified period, information is securely deleted or anonymised.

8 User Rights

As a bdgames user, you have certain important rights over your own information:

8.1 Right to Access Information

You can find out at any time what information we hold about you. This can be viewed by logging into your account or by contacting the support team.

8.2 Right to Correct Information

If any information stored in your account is incorrect, you can request that it be corrected. Many details can be updated directly from account settings.

8.3 Right to Delete Information

In certain situations you can request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business needs.

8.4 Right to Object to Processing

You can object at any time to marketing communications and request that such communications be stopped.

To exercise these rights, contact our support team via 24/7 live chat or email.

9 Protection of Minors

bdgames strictly follows a 21+ age policy. Our platform is not for anyone under 21 years of age and we do not knowingly collect information from any minor.

Age is verified at the time of account registration. If a minor incorrectly creates an account, it will be closed immediately and all associated information will be deleted. For more details on responsible gaming, please read our Responsible Gaming Guidelines.

10 International Data Transfers

Some of bdgames' service partners may be located outside Bangladesh. In such cases your information may be transferred to another country. However, wherever information is processed, the protection standards described in this privacy policy will always be maintained.

For international data transfers, we use contractual safeguards, encryption and other appropriate protective measures.

11 Changes to the Policy

bdgames may update this privacy policy when needed. For significant changes, we will notify you in the following ways:

Displaying a notice on the platform
Sending a message to your registered email
Obtaining consent at login

If you continue using the platform after a change, you are considered to have accepted the updated policy. We recommend visiting this page regularly. To learn about other platform rules, see our About Us page.

12 Contact Information

If you have any questions about this privacy policy or wish to exercise your information rights, please contact us:

Live Chat: Use the platform's live chat for 24/7 support
Email: [email protected]
Language: Support is available in both Bengali and English

We aim to respond to all requests as quickly as possible. A dedicated team works around the clock for privacy-related concerns.